7 Tips for Exceptional Social Media Customer Service

March 21, 2016


Here are 7 tips that will ensure your organization is providing exceptional customer service on social media.

by Shannon Shields

Are you aware that 72% of customers who rely on social media to resolve a complaint expect a response within 60 minutes of their post - no matter the date or time? [1]

While that seems like an outrageous expectation to some, the reality is that social media is quickly becoming the first place that many turn to for customer support. Even if your business doesn't have an account on the platform.

Don't lose current (or potential new) customers because you simply weren't there to reply to a tweet. If you're just getting started on social for business, here are 7 ways to ensure that your social media customer service delights your customers.

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